Above all else, JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. Unfortunately, there are times when things do not go as planned. If you’re inconvenienced as a result, we think it is important that you know exactly what you can expect from us. That’s why we created our Customer Bill of Rights. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers.

JetBlue will notify customers of the following:

• Delays prior to scheduled departure
• Cancellations and their cause
• Diversions and their cause

All customers whose flight is cancelled by JetBlue will, at the customer’s option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also provide the customer with a $50 Credit good for future travel on JetBlue.

1. Customers whose flight is delayed for 1-1:59 hours after scheduled departure time due to a Controllable Irregularity are entitled to a $25 Credit good for future travel on JetBlue.
2. Customers whose flight is delayed for 2-4:59 hours after scheduled departure time due to a Controllable Irregularity are entitled to a $50 Credit good for future travel on JetBlue.
3. Customers whose flight is delayed for 5-5:59 hours after scheduled departure time due to a Controllable Irregularity are entitled to a Credit good for future travel on JetBlue in the amount paid by the customer for the oneway trip less taxes and fees (or $50, whichever is greater).
4. Customers whose flight is delayed for 6 or more hours after scheduled departure time due to a Controllable Irregularity are entitled to a Credit good for future travel on JetBlue in the amount paid by the customer for the roundtrip (or the oneway trip, doubled) less taxes and fees.

For customers whose flight is delayed 3 hours or more after scheduled departure, JetBlue will provide free movies on flights that are 2 hours or longer.

Customers who are involuntarily denied boarding shall receive $1,000.

JetBlue will provide customers experiencing an Onboard Ground Delay with 36 channels of DIRECTV®*, food and drink, access to clean restrooms and, as necessary, medical treatment. For customers who experience an Onboard Ground Delay for more than 5 hours, JetBlue will take necessary action so that customers may deplane.

JetBlue offers 36 channels of DIRECTV®* service on its flights in the Continental U.S. If our LiveTV™ system is inoperable on flights in the Continental U.S, customers are entitled to a $15 Credit good for future travel on JetBlue.

*DIRECTV service is not available on flights outside the continental United States; however, where applicable, movies from JetBlue Features are offered complimentary on these routes.