Cancelling within 24 Hours of Booking
You may cancel your reservation within 24 hours from the time of original booking for a full refund. Travel must be booked seven (7) days or more prior to your scheduled departure date. Bookings that have been changed are not eligible for a credit card refund and are subject to a cancellation fee, regardless of being within 24 hours of the original booking. Cancellations may be performed on jetblue.com or by calling 1-800-JETBLUE.
Correcting Minor Booking Errors
If you need to correct a minor error you made while booking online (i.e. misspelled names, typos, wrong mailing address/phone number/email address), please call one of our Reservations crewmembers at 1-800-JETBLUE(538-2583) with your confirmation number for assistance.
Change/Cancel Fee Amounts - Effective May 17, 2013
Eligibility for Change Online
Link to Online Change/Cancel
Locked Out of Reservation
Online Change Confirmation
Once you have selected your new flight, you will receive the 'wait page' followed by the 'confirmation page.' Upon confirmation of your change, you will receive a new email or fax. Your confirmation number will remain the same.
If you are a TrueBlue member and are logged on to your TrueBlue account when making a change or canceling a reservation online, any applicable credit will automatically be placed in your Travel Bank account for immediate or future use.
Using a JetBlue Credit to Pay for an Online Change